During the identity verification process, you will need to activate your camera to complete the liveness verification. This process has been streamlined to make it as simple and easy as possible, and to do so we’ve integrated advanced technology that can verify the data quickly and accurately. If you are experiencing issues with your camera not working, please check our guides below covering camera troubleshooting on several browsers and operating systems.
This is broken down into two sections, Browsers and Operating Systems. If you have difficulties after attempting the browser steps, head to the Operating Systems section and follow the relevant option. In Browsers, we have covered Chrome, Firefox, Opera and Safari, with computer and mobile/tablet options for each.
When initiating the process you’ll receive a pop up asking for access to your camera, select Allow.
If you miss this pop up you can manually change the setting by clicking on the Camera icon in the address bar and then selecting the “always allow” option. After the process is complete you can deactivate if you wish.
As you initiate the process, you’ll receive a popup notification asking for access. Select Allow.
To manually change the setting and allow camera access you will need to click on the lock icon in the address bar (left).
Select Site Settings, followed by Clear & Reset. Refresh the page and select Allow. If this does not work ensure that Chrome has access to your camera by checking in Settings.
When initiating the process, you’ll receive a pop up requesting access to your camera, select Allow.
If you have previously blocked access, click on the lock icon in the left of the address bar.
In the popup that opens, click the x icon next to “Use This Camera”. Refresh the page. If this is still not working check that another app is not using the camera or that camera access is enabled in settings.
When the process is initiated you will be asked to allow camera access, select Front Facing Camera and Share.
If you missed this step or need to re-enable access, simply refresh the page and repeat the steps above. If you are still having issues ensure that Firefox has access to the camera in your settings.
When you start the identity verification process a popup will ask for access to your camera, select Allow.
If you need to re-enable a blocked camera, select the camera icon in the address bar (left) and from the popup select Clear This Setting And Reload.
Refresh that page. If you are still having difficulties ensure that camera access is granted for Opera in your settings.
When activating the verification process, you will be asked in a pop up to allow camera access, select Allow, followed by Front Camera.
If you missed this step or accidentally blocked the camera you can change it by selecting the lock icon in the address bar (left).
Then select Site Settings followed by Reset Permissions. Refresh the page. If you are still having issues check Opera’s App permissions in the Settings of your device.
Computer and Mobile/Tablet
Once you initiate the process you will receive a notification asking for camera access, select Allow. If you missed this or blocked the request, refresh the page and select Allow again. If this still hasn’t worked ensure that in your Settings under Settings For Website that camera is enabled.
If you are having issues accessing your camera in Windows, select Start in the left-hand corner and select Settings. Then select the Privacy tab, followed by Camera on the left-hand side.
Here you will need to check two settings:
- Ensure that the first box in the image below states “Camera Access For This Device Is On”.
- Make sure that the button below Allow Apps To Access Your Camera is on.
On the macOS operating system, if you are having difficulties with accessing your camera, select the Apple icon in the top right-hand corner and select System Preferences. Click on Security & Privacy and then choose Privacy. Select Camera and ensure that box next to the browser you are using is reflecting “on”. After this refresh your browser.
If all else fails, try restarting your device, or switching to another one when prompted (during the camera process you are asked whether you would like to switch to mobile if working on a desktop, or desktop if working from a mobile device.)