As part of any KYC (Know Your Customer) process, users need to verify their identity by providing a government issued identity document, and usually a picture of themselves holding said document. An important aspect of understanding identity verification is understanding that this process is necessary to both the user and the platform. It is not only there to protect your identity and access to your funds, but also to ensure that the platform is adhering to anti money laundering (AML) practices.
We’ve streamlined the KYC process to ensure that users spend the minimal amount of time while maintaining the maximum results. We’ve integrated advanced OCR and liveness detection technologies to fast track the process, while AI technology on the backend ensures that information is better vetted and that the KYC approval rates are more accurate. Let’s dive into some frequently asked questions surrounding the KYC / identity verification process.
Why Do I Need To Verify My Identity?
On top of providing a government issued identity document (driver’s licence, passport or identity document), KYC also requires the user to send an image verifying they are the person in the document. This offers an extra layer of security to avoid someone using your identity for illicit activities, and to maintain the integrity of the platform.
How Do I Submit My ID or Change Personal Details?
Our KYC process is automated into any buy/sell activity on the platform, meaning that you can complete it as you need. Alternatively, once logged in you can go to Settings and select Identity Verification in the left hand menu. Here you can update any personal information and follow the prompts to complete a new layer of KYC. The higher your level, the money you can work with.
Tips For Submitting Your Identity Documents
- Follow the prompts to ensure that you are submitting each step of the process correctly.
- Use good lighting, making sure that images are bright and clear.
- Always ensure that all four corners of your document are visible.
- Don’t forget about the back of the document, when needed this will be communicated in the process.
Tips For Submitting Your Selfie
Thankfully this process is fully integrated into the Oobit KYC process so you don’t need to worry about uploading an image. There are still a few things to bear in mind when completing these final steps:
- Avoid headdress (unless for religious reasons), hats, sunglasses, and jewellery covering the face.
- When possible, avoid wearing glasses in the selfie. If your ID image does not have glasses, do not wear glasses.
- Make sure that the room is well lit or that you are facing natural light.
- Take an image with a plain background/wall in the background.
- You will need to take two images, placing your face in the smaller and then larger oval circles. If one image is rejected, this will be communicated immediately and you can submit again.
You can find a full run through of our KYC process, step by step, in this guide (step 5 and 6).
Troubleshooting Identity Verification Issues
- I received a message saying “ID upload unsuccessful”
There may have been a breach in connection with the verification service. Simply try again, and if the problem persists wait 15 minutes or contact us via our live chat in the bottom right hand corner.
- My ID keeps getting rejected
Ensure that you have followed all the guidelines presented in that step (all 4 corners visible, good lighting) and that the information you presented matches the information on the document. If there are discrepancies with your name and your document, this could be triggering the system to reject it.
- Must my country listed be where my ID is from?
Yes, please ensure that the country you are currently residing in is the same country that issued your identity document. This is a security feature of our verification process that cuts down on fraudulent identity theft.
That concludes our tips and hints for understanding identity verification. For more tips on how to pass your KYC, see here. If you have any trouble please contact us through the live chat (bottom right hand corner) or through email.