Fix problems with tap to pay transactions

I don’t have NFC on my device, can I still use Pay with Tap?

No. Unfortunately, contactless payment can only happen with devices with NFC capability.  


I see a transaction I am not familiar with, what can I do?

We suggest reaching out to the merchant to see what the transaction is all about. If the merchant hasn’t resolved the issue, feel free to contact our support for help.

I tried to pay and failed. What can we do?

Please make sure your NFC is toggled on. If your phone has a phone cover try and remove it and try again. Typically, the reason for the failed transaction will be displayed after each transaction attempt. Oobit will guide you on how to complete the transaction.
Either way, you can always contact our live support for immediate assistance.

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