You can delete your Oobit account at any time, either in the Oobit app or by sending a request to Oobit Support. This article explains both options and what happens to your data afterward.
Before you delete your account
Withdraw your balance. Move any crypto in your Oobit account to an external wallet or exchange before you close it. See How do I withdraw crypto from Oobit? Cashback and rewards can't be withdrawn.
Settle your card. Make sure there are no pending transactions or negative balance on your Oobit card. Your card will be canceled when your account is deleted.
Save anything you need. Export your transaction history before you start. You won't be able to access it after your account is deleted.
Option 1: Delete your account in the Oobit app
Open the Oobit app and log in.
Go to Settings > Account.
Select Close your account.
Follow the on-screen prompts to confirm.
Closing your account permanently deletes it and can't be undone.
Option 2: Request deletion without the app
If you no longer have the app installed or can't log in, contact Oobit Support at support@oobit.com with the subject line "Account deletion request." Send it from the email address linked to your Oobit account so we can verify it's you. We'll confirm once your request has been processed.
What happens to your data
When your account is deleted, we permanently delete the personal data associated with it.
As a regulated financial service, we're legally required to keep some information for a limited period after your account is deleted. This includes identity verification records and transaction history, which we keep for 7 years to meet anti-money laundering and financial regulations. This data is stored securely, isn't used for any other purpose, and is deleted once the retention period ends. See our Privacy Policy for full details.
How long does it take?
Account deletion requests are processed within 30 days. Deleted accounts can't be recovered. If you want to use Oobit again later, you'll need to create a new account and verify again.