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Why hasn't my crypto purchase arrived?

Most delays are the normal gap between payment and delivery.

Written by Bernard Fisher
  • Nothing in your activity after opening checkout? That's expected. The purchase only appears once Transak processes your order.

  • Paid, but no crypto yet? After Transak confirms your payment, the crypto still has to arrive on the blockchain. This usually takes a few minutes.

  • Order expired? Unpaid orders expire after about 24 hours. Nothing was charged. Start a new order.

  • Refund or payment dispute? Card payments for purchases are handled by Transak, so refunds and disputes go through Transak support.

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