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Why was my card payment declined?

The most common reasons, and what to do about each.

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Written by Barak Sadot

Open the transaction in your activity to see the reason. The most common ones:

  • Not enough balance. The purchase plus the fee was more than the balance across your accounts. Top up and try again.

  • Card locked. Unlock your card in the app.

  • Over a limit. A single purchase can be between $1 and $2,000. Your card also has a spending limit for any rolling 24-hour period. For most cards it's $25,000, and the app shows your own limit.

  • Negative balance. If a previous payment took your balance below zero, card payments are paused until you top up.

  • The merchant doesn't accept Visa.

Check your balance and card status in the app, then try again.

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