Status | What it means |
Pending | Your withdrawal is being processed and sent to the blockchain |
Completed | Sent and confirmed on the blockchain |
Failed | The withdrawal didn't go through. The full amount is returned to your balance |
Pending for a long time? Most withdrawals complete quickly, but some take longer, for example when the network is busy. If it's still pending after a few hours, contact support.
Failed? Your funds are returned automatically. Check the address, network and tag, then try again. If it fails again, contact support.